Shipping policy
SHIPPING TIMEFRAMES
We have a standard 1-2 business processing time prior to the shipment of all orders.
This processing timeframe is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated timeframe of the delivery your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
SERVICE
USPS GROUND
UPS EXPRESS
NEXT DAY (orders placed 12pm)
MEXICO AND CANADA
INTERNATIONAL
TIMEFRAME
1-5 DAYS
1-2 DAYS
NEXT DAY (by end of day)
2-5 DAYS
2-5 DAYS
****NO EXCEPTIONS will be made for Next Day orders. All orders for that selected method will need to be placed before 12pm Eastern Standard Time!!!
*************INTERNATIONAL ORDERS: There is a possible Customs fee that can be requested by the postal service upon delivery/receipt of the package. She Never Tells LLC is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details. *****************
UPS reserves the right to dispose of a shipment including:
Salvages (after retention of the shipment for an extended period of time as determined by UPS), if the shipment is refused by the consignee or for any other reason it cannot be delivered AND/OR return of shipment is refused or cannot otherwise be returned to She Never Tells LLC.
If a shipment is returned to us the customer will be responsible for any additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR DISPOSED PACKAGES! ALL SALES ARE FINAL!
DELIVERY CONFIRMATION
She Never Tells LLC. requires a delivery confirmation for ALL shipments upon delivery.
Customers under 21: Any signature received at disclosed shipping address will be accepted upon delivery.
Customers 21 & over: Packages must be signed solely by recipient on shipping details.
SHIPPING DELAYS
All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment
delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible.. If an address correction needs to be made after your shipment has been sent you will be assessed the fee UPS charges us to make the correction or to reship the product. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!
If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!
LOST SHIPMENTS
If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. UPS will need to be contacted right away and initiate a trace/investigation for your package. This investigation can take up to 5-7 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package.